Return & Refund Policy
Thank you for shopping at Paradise Decor. We are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Non-Returnable Items
Certain types of items are not eligible for returns, including:
- Custom-made or special-order products
- Clearance or sale items
- Items damaged after delivery
3. Return Process
To initiate a return, please contact our customer service team at 346-666-8828 or email us at info@paradisedecorusa.com. Please include your order number, receipt, and a brief explanation of the reason for the return.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment within 7-10 business days.
5. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item). Shipping charges from the original order are non-refundable.
6. Exchanges
If you would like to exchange an item, please contact us within 30 days of purchase. Exchanges are subject to product availability.
7. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us at 346-666-8828 or email us at info@paradisedecorusa.com.
We appreciate your business and look forward to serving you again at Paradise Decor.